question

mirza-cifric9323 avatar image
mirza-cifric9323 asked John Wang answered

Fax Failed: "You did not have enough available calling credits to send this fax"

We have been testing our application for sending faxes with RingCentral REST API using sandbox account. Recently, we started receiving the message "you did not have enough available calling credits to send this fax" and status is "Failed".


We checked our Service Plan - Usage Info (Monthly Usage:

864 minutes) and believe this is related to exceeding our monthly usage as we also found in

https://github.com/ringcentral/ringcentral-faq/blob/master/docs/fax.md


Question: Is there a possibility to a allocate more minutes for sandbox account so we could complete the development/testing phase? If so, will that require any additional payments?


Thank You

faxerrors
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1 Answer

John Wang avatar image
John Wang answered
Mirza,

To increase the number of minutes in your test account, please create a support ticket using the link at the bottom of the Support page:

https://developer.ringcentral.com/support.html

Please let us know what you are doing that requires so many minutes for testing purposes.

Thanks,
John
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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys