question

Ahmed Fahmy avatar image
Ahmed Fahmy asked Phong Vu edited

Auth issue with SSO using postman

Hello folks,

I am trying to authorize and get an access token using postman, I am redirected to the SSO login page and when I enter my email address I get an error message saying SSO is not yet enabled for this account however I can log in normally to the developer portal with SSO!

below are screenshots of postman config and the error message, any suggestions?

Ahmed

authentication
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error-rc1.png (30.5 KiB)
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1 Answer

Phong Vu avatar image
Phong Vu answered Phong Vu edited

Your error message is clear. SSO is not yet enabled for your account.

You need to login your sandbox account at https://service.devtest.ringcentral.com then select the Tools option and click the Single Sign On button to set it up.

You mentioned that you could login the developer portal with SSO. That is not the same thing. The developer portal is NOT your sandbox account.


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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys