VMware Horizon Session Host - RingCentral App no audio devices

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Joshua Abts asked Aug 16, '21 Joshua Abts commented Oct 6, '21

VMware Horizon Session Host - RingCentral App no audio devices

When running the RingCentral app on a Microsoft Windows RDSH environment, we are having issues where we are unable to see audio devices within the app on the latest versions. The last known version we have working is 21.1.10.2888.

Wondering if anyone has seen this issue before or has any recommendations on what to try to do to resolve. We have tried uninstall/reinstall and starting fresh and each time we end up with the No Source issues.

Working audio sources (21.1.10.2888):

Non-working audio source (new versions):

phone

audiosourcesworking.png (31.8 KiB)

audiosourcesmissing.png (22.3 KiB)

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Anirban commented · Aug 17, 2021 at 10:24 PM

I think if you check this issue with RingCentral support team here they can help you by troubleshooting and analyzing the issue

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Answer 1 · 2021-10-06T06:41:42Z

janakcs answered Oct 6, '21 Joshua Abts commented Oct 6, '21

I was facing the similar problem after installing but with support of RingCentral App team and trying number time by restarting the app finally it started working. You can check for VMware guides to get more updated.

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Joshua Abts commented · Oct 06, 2021 at 01:54 PM

I am not sure if this is a spam response or what, especially since the link you provide is nothing more than a link to a sales site. But I can guarantee no amount of restarting the app actually resolves the issue. Just for anyone else that may run into this thread.

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