Welcome to the RingCentral Community

Make sure to review our Terms of Use and Community Guidelines.

Please note the community is currently under maintenance and is read-only.

Home » Developers

Promotion to Production - qualifying issues

Tags: graduation

Aug 27, 2021 at 10:07am • 3 replies • 0 likes

brian-kleinfall

So I created an app because I want to pull message data down from the system. Got it all working just fine now. Somehow made some bad API calls to an endpoint early on and now no plans to use that endpoint or which endpoint it was. No way to promote this app to production because of the bad calls to the one endpoint????? So I cloned it to a new app. Changed my IDs for Oauth and started making my calls again. Now, the new app is not getting any stats on my good calls - so again - no way to promote it. What is the deal with the API administration? And no support other than to submit a ticket which takes days for a response. Anyone else find a work around their crappy API admin system?????

3 Answers

brian-kleinfall answered on Aug 27, 2021 at 11:04am

wEN2i-mhTsKIwaaZXKARqw - was the original one - with bad calls. I have processed way more than 10 calls today to the API

woRHv0RfTNayGpoPnWvPRg - is the new one - no data even though I ran API calls on it as well

I am only doing a message store call - changed permissions from SMS to Messages earlier today

Phong Vu on Aug 27, 2021 at 1:00pm • 0 likes

I move your original app to the production env. The problem was that you still have more than 5% error. I think if you would call APIs successfully more to reduce the error rate down to < 5% then it will allow you to submit. However, it may takes some time for the system to update the analytics. Anyway, your app is now active on production.

Phong Vu answered on Aug 27, 2021 at 11:01am

What is your app client id? I can check and help.

brian-kleinfall answered on Aug 27, 2021 at 1:24pm

OK got it thanks!

A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

PRODUCTS
RingEX
Message
Video
Phone

OPEN ECOSYSTEM
Developer Platform
APIs
Integrated Apps
App Gallery
Developer support
Games and rewards

RESOURCES
Resource center
Blog
Product Releases
Accessibility

QUICK LINKS
App Download
RingCentral App login
Admin Portal Login
Contact Sales