What is the reliability of webhooks?

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Alan Christensen asked Aug 31, '21 Phong Vu commented Apr 13, '22

What is the reliability of webhooks?

I have a telephony/sessions subscription and it seems I missed a message or some messages.

For this particular session I never got the disconnect to show the call ended. It does seem that I did not receive all the messages based on the sequence numbers. I only see a 3,5,6.

What is the expected reliability on those subscriptions? Is it possible that some messages are missed? What could I do to recover from this missed message scenario? Is this my end not receiving the messages or the other end not sending them?

{"uuid":"7709450238821189519","event":"/restapi/v1.0/account/538209032/extension/538295032/telephony/sessions","timestamp":"2021-08-25T18:07:32.800Z","subscriptionId":"e86347a8-689c-4bb6-a72a-9f969b1c8dea","ownerId":"701308032","body":{"sequence":3,"sessionId":"536405079032","telephonySessionId":"s-02b4237d2b5c47ceb327198d7d72e190","serverId":"10.13.216.111.TAM","eventTime":"2021-08-25T18:07:32.716Z","parties":[{"accountId":"538209032","extensionId":"538295032","id":"p-02b4237d2b5c47ceb327198d7d72e190-2","direction":"Inbound","to":{"phoneNumber":"5343","name":"Mike Hutchinson","extensionId":"538295032"},"from":{"phoneNumber":"5299","name":"Switch Board Operator","extensionId":"538253032","deviceId":"801178602032"},"status":{"code":"Setup","rcc":false},"park":{},"missedCall":false,"standAlone":false,"muted":false}],"origin":{"type":"Call"}}}

{"uuid":"1350348032124045025","event":"/restapi/v1.0/account/538209032/extension/538295032/telephony/sessions","timestamp":"2021-08-25T18:07:36.068Z","subscriptionId":"e86347a8-689c-4bb6-a72a-9f969b1c8dea","ownerId":"701308032","body":{"sequence":5,"sessionId":"536405079032","telephonySessionId":"s-02b4237d2b5c47ceb327198d7d72e190","serverId":"10.13.216.111.TAM","eventTime":"2021-08-25T18:07:35.980Z","parties":[{"accountId":"538209032","extensionId":"538295032","id":"p-02b4237d2b5c47ceb327198d7d72e190-2","direction":"Inbound","to":{"phoneNumber":"5343","name":"Mike Hutchinson","extensionId":"538295032"},"from":{"phoneNumber":"5299","name":"Switch Board Operator","extensionId":"538253032","deviceId":"801178602032"},"status":{"code":"Proceeding","mobilePickupData":{"ccMailboxes":["538295032"],"to":"#477032@sip.ringcentral.com:5060","sid":"35720777167864","srvLvl":"-149699523","srvLvlExt":"406"},"rcc":false},"park":{},"missedCall":false,"standAlone":false,"muted":false}],"origin":{"type":"Call"}}}

{"uuid":"8579565434175763696","event":"/restapi/v1.0/account/538209032/extension/538295032/telephony/sessions","timestamp":"2021-08-25T18:07:42.983Z","subscriptionId":"e86347a8-689c-4bb6-a72a-9f969b1c8dea","ownerId":"701308032","body":{"sequence":6,"sessionId":"536405079032","telephonySessionId":"s-02b4237d2b5c47ceb327198d7d72e190","serverId":"10.13.216.111.TAM","eventTime":"2021-08-25T18:07:42.872Z","parties":[{"accountId":"538209032","extensionId":"538295032","id":"p-02b4237d2b5c47ceb327198d7d72e190-2","direction":"Inbound","to":{"phoneNumber":"5343","name":"Mike Hutchinson","extensionId":"538295032"},"from":{"phoneNumber":"5299","name":"Switch Board Operator","extensionId":"538253032","deviceId":"801178602032"},"status":{"code":"Answered","mobilePickupData":{"ccMailboxes":["538295032"],"to":"#477032@sip.ringcentral.com:5060","sid":"35720777167864","srvLvl":"-149699523","srvLvlExt":"406"},"rcc":false},"park":{},"missedCall":false,"standAlone":false,"muted":false}],"origin":{"type":"Call"}}}

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Answer 1 · 2021-09-01T17:31:31Z

Phong Vu answered Sep 1, '21 Phong Vu commented Apr 13, '22

Not all the events (some internal) are fired so you should not expect continuous sequence number. It works quite reliably for all my apps.

How often do you miss the 'disconnect' event? If you do not get the 'disconnect' event, can you make a new call to see if you receive other events or not. That way you can tell if the event is missed or your webhooks just got interrupted etc.

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Alan Christensen commented · Sep 01, 2021 at 05:34 PM

When I have seen "missing" events it's usually temporary. I'll get more events later. On my app I don't see the message come in. It could be the server, it could be the network. But I see messages reliable most of the time but here and there I seem to miss some events. The disconnect is the most troubling because it makes my code think the phone is still on a call and it never disconnected.

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Phong Vu ♦♦ Alan Christensen commented · Sep 01, 2021 at 06:51 PM

Whenever you miss a 'disconnected' event, can you pick the session id and read your call log to see how the call ended. Then we can trace it out.

You can check this session id "536405079032" from the call you provided above.

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Alan Christensen commented · Apr 13, 2022 at 04:06 PM

Is there an expected sequence order on the /telephony/sessions events, so I can detect if one was missed or if it's expected to skip sequence numbers?

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Phong Vu ♦♦ Alan Christensen commented · Apr 13, 2022 at 04:33 PM

Call in the same session should have the sequence number in order. However, not all events are fired (some internal) so you may not see some sequence like 1, 2 etc. Sequence numbers from the same call session are in order but the events may not come in the same order due to networking factor sometimes. You can relies also on the eventTime to put them together.

All in all, you can not rely on the sequence number to define if an event is missing. Some calls are more/less complicated than others such as hold/unhold, recording/pause, call forwarding, call transferring or ring-out call etc.

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