question

Emily Lynch-Fries avatar image
Emily Lynch-Fries asked Anirban commented

Screen sharing with RC Desktop App does not show the RC app itself

I need to talk to a developer about the screen sharing functionality in the RingCentral Desktop app. I understand that most video meeting services, RingCentral, Zoom, Webex, etc, block access to the screen share of the application window itself itself.


I.E. If I am in a RingCentral meeting and share my entire desktop, the RingCentral app will not appear in that screen share. This is an issue for our company because I am trying to teach new company members how to use the RingCentral desktop app. If I can’t share my screen and have them see the RC app, how am I supposed to teach them what to do?!


I would really appreciate it if someone could get back to me about this with a work around. Is there a setting somewhere you can toggle on and off in the back end for this? Thanks.


Best,

Emily

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Anirban avatar image Anirban commented ·

I can see similar requirement where screen sharing can take the entire screen and unable to see other tools and feature request on idea portal

https://ideas.ringcentral.com/ideas/CUSTCOM-I-3073

https://ideas.ringcentral.com/ideas/CUSTCOM-I-952

Maybe the workaround will be to have multiple monitors where you share one moniter and other remain rc app visible in other monitor

Ref: https://community.ringcentral.com/questions/26626/is-there-a-way-to-share-a-full-slide-show-during-r.html

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