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Tags: softphone

Sep 7, 2021 at 6:38am • 4 replies • 0 likes

Dev User

Is it possible to add a button to any of the user interfaces or softphone that will launch a web URL when clicked? If so can you point me to where we should be looking to achieve this please.

Dev User on Sep 8, 2021 at 1:49am • 0 likes

Sorry, let me set the scene.

We allow Ring Central users to take card payments when they are on an active telephone call without the agent asking the customer to read out their card details on the call.

We are looking to provide a button that launches the agent Paytia web interface from the screen/application they are using for Ring Central call management.

i.e. https://accounts.pay729.net/login

Mary-Community_Moderator on Sep 7, 2021 at 7:07am • 0 likes

Hello @Dev User, what web URL are you referring to?

2 Answers

Dev User answered on Sep 13, 2021 at 4:04am

Development support has clarified this is not possible yet so I have created a suggested idea ticket. Please vote if this would also be useful for you.

https://ideas.ringcentral.com/ideas/CUSTCOM-I-3425

Mary-Community_Moderator on Sep 13, 2021 at 7:07am • 0 likes

Thank you, @Dev User.

Anirban answered on Sep 7, 2021 at 1:06pm

As per the following link

https://community.ringcentral.com/questions/101994/integrate-button-into-softphone-add-button-to-dial.html

RingCentral embedded phone can be done since it isa web based application but there is no official confirmation

Dev User on Sep 7, 2021 at 10:39pm • 0 likes

Thanks, I saw that post. So there is no way at all to add feature buttons to the web app either? You can only use the API's to control settings and functions?

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