question

R1 Accounting Services avatar image
R1 Accounting Services asked Michael Bouchard commented

Need remote Access during Screen sharing in RingCentral Video

When the remote access will be back? This needs to be added as soon as possible since there are tons of us still working from home.


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Michael Bouchard avatar image Michael Bouchard commented ·

I was told by RingCentral Support that giving permission on a remote session is no longer supported on the latest version of RingCentral video remote sessions.

Is this true?

Why would you get rid of this great feature?

Could you please put this feature back ASAP.

Thank you from a concern long standing customer.

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mary-community-moderator avatar image mary-community-moderator ♦♦ Michael Bouchard commented ·

Hi @Michael Bouchard The remote access feature was not available in RingCentral Video when it was first released, but we are waiting for an announcement if it will be added in this quarter. We'll keep you updated!


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1 Answer

mary-community-moderator avatar image
mary-community-moderator answered Joe Cache commented

Hi @R1 Accounting Services, Product Team announced that the Remote Access feature will be available in Q1 2022. Please stay tuned, and we will give you more updates. Thank you!

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Joe Cache avatar image Joe Cache commented ·

Please pass on to the programmers... multi-monitor support... multi-monitor support... multi-monitor support. :)


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