question

James Peragine avatar image
James Peragine asked David Gathercole commented

iSync creating duplicate records.

We are using iSync to update the latest messaging records in our CRM. We are noticing that the latest record is being included on the next iSync which is causing duplicated to be created in our CRM. How do we prevent this from happening?

rest api
1 comment
1 |3000

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

David Gathercole avatar image David Gathercole commented ·

We're seeing something similar to this for CompanyCallLogRecords. Our steps are:

  1. Do an Fsync call
  2. Store the syncToken
  3. Do an ISync call with the syncToken from step 2 (or 4)
  4. Store the syncToken
  5. Repeat step 3,4 every minute

When a new call is available, it is returned by the next two ISync calls (just low level test data currently).

Are we missing something?

0 Likes 0 ·

1 Answer

Phong Vu avatar image
Phong Vu answered

How do you implement it and how often you see duplicated records?

1 |3000

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys