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RC Video invite making guests install app rather than open in a web browser
Tags: video
Sep 26, 2021 at 2:16pm   •   2 replies  •  0 likes
sherri-whitehead

RC Video invite takes invited guest to a webpage that forces to install Ringcentral app page. I am using the link straight from the video meeting.. I thought Ringcentral Video was supposed to open straight into a web browser without the use of an app??!! What am I doing wrong?

on Sep 27, 2021 at 8:30am   •  0 likes

Hi @sherri-whitehead, can you ask for a screenshot of the exact prompt they're getting?

1 Answer
answered on Sep 26, 2021 at 11:05pm  

Here is a link where you can find to join the video from link without installing anything

https://www.ringcentral.com/us/en/blog/how-to-join-a-video-meeting/

Hope this help


 0
on Sep 27, 2021 at 5:31am   •  0 likes

Good morning! Exactly what I was doing - however, instead of the webpage that says to enter your name and click join meeting - a webpage comes up that only gives the option to install the app. Some devices go to the correct join meeting webpage with the same link - but others do not. I am looking for 'that' solution - troubleshooting why some devices are not going to the 'join meeting' website with the link from the meeting. Thanks for taking the time to help!



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