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How do I set up forwarding only on certain days/times?

Tags: call handling, call forwarding

Sep 27, 2021 at 2:13pm • 2 replies • 0 likes

Lacey Oldson

I work in the office two days a week and from home three. I'd like calls to be automatically transferred to my cell phone when forwarded to my extension during the days I'm home and to my Polycom phone days I'm in the office. Outside of office hours, I'd like calls to get an after hours type message. Is it possible to set things up like this?

2 Answers

Anirban answered on Sep 28, 2021 at 12:18am

In online Admin portal you can easily setup under Users > Manage Users > Call Handling & Forwarding where under Custom Rules tab you can set any custom config for any date and time

Mary-Community_Moderator answered on Sep 27, 2021 at 2:21pm

Hi @Lacey Oldson, this is possible. Configure your Custom Answering Rules to set it up. Check the KB article, https://support.ringcentral.com/article/How-to-access-the-advanced-call-handling-feature.html.

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