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Voicemail PIN not working on deskphone

Tags: voicemail

Oct 12, 2021 at 11:56am • 3 replies • 0 likes

Josh Guilliams

When changing the voicemail PIN it is not working on our deskphones (Polycom VVX 450). Maybe there is a delay but its been about 15 minutes and another user and I still cannot check voicemail from the desk phone.

We can view the voicemail from the app or web, but some users prefer to use the deskphone.

Anirban on Oct 12, 2021 at 3:43pm • 0 likes

@Josh Guilliams One of my friend faced the same issue with his deskphone after updating voucemail pin. It takes a while to reflect the changes.

Mary-Community_Moderator on Oct 12, 2021 at 12:50pm • 0 likes

Hi @Josh Guilliams, have you tried rebooting the device after making changes?

Josh Guilliams on Oct 12, 2021 at 1:52pm • 0 likes

I did not reboot the phone, but I did just try 2 hours after I changed my PIN and it works now. There just must be a delay in how long it takes to update.

thanks!

Mary-Community_Moderator on Oct 12, 2021 at 1:55pm • 0 likes

Thanks for providing details.

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