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Paying with indian bank credit card

Tags: billing

Oct 18, 2021 at 10:18am • 3 replies • 0 likes

Kerry Woods

As per new Guidelines in india merchant cannot do recurring charges on indian credit card without authenticating with one time password. So now i am to pay to Ringcentral with autdebit feature , please help......

i contacted my bank also but they said merchant has to send one time password and then authenticate the charge

Kerry Woods on Oct 18, 2021 at 11:03am • 0 likes

i have spent 3-4 hours with Ringcentral support and they don't know anything about RBI ot OTP anything , they don't know how to setup indian card , please help

Mary-Community_Moderator on Oct 18, 2021 at 12:21pm • 0 likes

I will ask assistance fro your Account Manager to help you with this concern.

Mary-Community_Moderator on Oct 18, 2021 at 10:25am • 0 likes

@Kerry Woods: Would you please get in touch with your Account Manager to get advice on what you can do about it? Let me know if you don't have his/her email.

Kerry Woods on Dec 15, 2021 at 8:28am • 0 likes

any update on indian credit card issue , my accounts manager is also helpless , he keeps escalating the issue with billing team but no luck till date

Mary-Community_Moderator on Dec 15, 2021 at 8:43am • 0 likes

Hi, @Kerry Woods International credit cards are still not allowed for paying RingCentral. I will follow up with your Account Manager regarding your case.

1 Answer

Anirban answered on Oct 18, 2021 at 10:40am

Yes, as per new guideline this is for an amount more than 5000 inr and more than that can be paid with debit/credit card should be full compliance with the framework.

RingCentral and your card need to be setup to adopt this new structure and RC can provide other options for payments for Indian sectors.

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