Welcome to the RingCentral Community

Hi,

I was able to successfully create a call recording, it did however, require me to call from another user account that I set up and record from that user.

Looks like the only end point I need to hit now is, 'account/recording/content' which I thought I had done but will have another look into it now.

Thanks

The automatic call recording is not enabled for sandbox accounts. You can use the on-demand recording feature though.

I have a look at your sandbox and I saw a successful call recording item. I guess that you are not allowed to record calls between a U.K real phone number and a sandbox phone number. But you should be able to record a call between your sandbox phone numbers. Can you add a direct number to your sandbox user extension 102 and make calls between ext 101 and 102 and try recording the calls?

I also tried to call the ext 101 to see if you pick up the call and try recording it, but it went to a voicemail. If you call back to "Paco Van Vu", then we can test if you can record the test call.