Welcome to the RingCentral Community

Make sure to review our Terms of Use and Community Guidelines.

Please note the community is currently under maintenance and is read-only.

Home » Users

Removing licenses

Tags: billing

Nov 1, 2021 at 10:27am • 1 replies • 0 likes

Gene Ringering

Our company needs to downgrade the number of licenses we have in order to reduce cost and eliminate lines, phones, and users that are not needed, but I have been unable to find anything pertaining to an option for license removal. It looks like 10 licenses were purchased originally but we currently don't need that many. The people that set this account up and configured the system are no longer with our company so I am coming into this with very little knowledge of what I'm doing. How do we remove licenses so we can downgrade from 10 to maybe something like 4 or 5?

1 Answer

Becky-Community_Manager answered on Nov 1, 2021 at 10:32am

Hey, @Gene Ringering To discuss downgrades, we recommend working with your account manager. You can reach out to him here: Bruce.Lee@RingCentral.com

Probably no relation to THE Bruce Lee. :)

Let us know if you aren't able to get in touch by circling back here or shooting us an email at Community.Support@RingCentral.com

Gene Ringering on Nov 1, 2021 at 10:33am • 1 likes

Thank you, Becky! I will give that a try.

A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

PRODUCTS
RingEX
Message
Video
Phone

OPEN ECOSYSTEM
Developer Platform
APIs
Integrated Apps
App Gallery
Developer support
Games and rewards

RESOURCES
Resource center
Blog
Product Releases
Accessibility

QUICK LINKS
App Download
RingCentral App login
Admin Portal Login
Contact Sales