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robert-curtis8403 avatar image
robert-curtis8403 asked Phong Vu answered

Is there a log for SMS sending failures?

We are using the API for sending text messages. In the dashboard there's a graph which indicates how many messages went through and how many failed. Is there any place where I can see which all failed and why?

sms and text messaging
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Phong Vu avatar image
Phong Vu answered
Hi Robert,

You can call the message-store (look for Message List from the API reference) API to read text messaging data. You can check the messageStatus and the deliveryErrorCode to check which message failed and the reason from the error code. You can also read the smsSendingAttemptsCount to see how many time the message was sent/resent 
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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys