question

Deron Johnston avatar image
Deron Johnston asked mary-community-moderator commented

Internal extension ID not updating

When we have staff turnover we want to use the same extension numbers but change the name of the person at the particular extensions. I update the name in every place I can find but the old names still appear when you dial the extension.


Any help would be appreciated, thanks.

caller id
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mary-community-moderator avatar image mary-community-moderator ♦♦ commented ·

Hi Deron, please create a ticket for this issue. Tech Support can check your web portal and see where the issue is. Submit a ticket here.

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Kevin Walczak avatar image Kevin Walczak mary-community-moderator ♦♦ commented ·

Can you please send me a link to make a ticket? My caller ID isn't updating on a number I transferred from my last company to my new company.Caller ID still says "rightworks staffing" when it should say the name of my own company, ISOliance, LLC. ISOliance is a fresh new account.

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mary-community-moderator avatar image mary-community-moderator ♦♦ Kevin Walczak commented ·

You may use the link https://support.ringcentral.com/new-case.html?language=en_US

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