Skip to main content
New Participant
October 28, 2021
Question

Inbound Call Number in Salesforce

  • October 28, 2021
  • 2 replies
  • 573 views

Is there a way to map from RC to SFDC, the number that someone dialed to reach our RC system? We have a few different numbers we have for marketing purposes, and would like to track in Salesforce which specific numbers our inbound contacts are dialing to reach us.




We seem to have a field for it in SF, but no way of mapping that data from RC.. has anyone else wanted/been able to accomplish this?

2 replies

PhongVu
Community Manager
Community Manager
October 28, 2021

I don't know if you are a developer and looking for development solution or just a user solution using SF RC integration. Let me move to the Customers community to see if someone can help.

New Participant
October 29, 2021

would love to find out as well.