Welcome to the RingCentral Community

Make sure to review our Terms of Use and Community Guidelines.

Please note the community is currently under maintenance and is read-only.

Home » Developers

Reliable way to know if a call is blind transferred from API

Tags: rest api, webhooks

Nov 15, 2021 at 12:13am • 2 replies • 0 likes

Nanda Mangati

From the call log API, it is not clear if a call has been blind transferred. Please check the call log here: https://pastebin.com/e9r9kMNC

We want to know between which extensions blind transfer has occurred and get the call recording for the entire call.

We are currently subscribed to the below webhook event:

  /restapi/v1.0/account/~/extension/~/presence?detailedTelephonyState=true

and using the below API endpoint to fetch call log

  /restapi/v1.0/account/~/call-log?sessionId={
     1}&view=Detailed

Please let us know if there is a way to acheive this.

2 Answers

vyshakhBabji answered on Nov 17, 2021 at 3:22pm

Please use https://developers.ringcentral.com/api-reference/Account-Telephony-Sessions-Event event filter which can provide you enough information to track Call Transfers (Blind / Warm)

Phong Vu answered on Nov 16, 2021 at 10:40am

Using the telephony session event notification as I explained in your other thread.

A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

PRODUCTS
RingEX
Message
Video
Phone

OPEN ECOSYSTEM
Developer Platform
APIs
Integrated Apps
App Gallery
Developer support
Games and rewards

RESOURCES
Resource center
Blog
Product Releases
Accessibility

QUICK LINKS
App Download
RingCentral App login
Admin Portal Login
Contact Sales