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Rivkah Friedman ICC avatar image
Rivkah Friedman ICC asked vyshakhbabji Deactivated answered

Filter Call Log by User/Agent?

Does anybody know of a way to filter the call log by User/Agent so that its possible to listen to ONLY that Agents calls for the day?

phone
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Phong Vu avatar image Phong Vu ♦♦ commented ·

Revise your question. Are you using API? Are you build an app etc.?

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vyshakhbabji avatar image
vyshakhbabji Deactivated answered

You can check call logs per extension using extension call log api

/account/~/extension/[extID of the agent/user]/call-log . There is no filter for account level call log currently for filtering out for per extension ... u can build a logic around ur code to check the account level call log response and check out extension involved in the call leg.

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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys