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Retrieving call recordings and call log for Contact Centre

Tags: rest api, contact center

Dec 6, 2021 at 4:23am • 2 replies • 0 likes

Daniel Davies

I'm trying to retrieve the call log for an account in Contact Centre. I have an integration that already works with MVP, using the "/account/~/call-log" endpoint. Will this also work for Contact Centre?

I don't have an account against which I can test this available to me, unfortunately, and am not clear on which type of developer account I would need to test this. Apologies if this is something covered in any documentation, I've not managed to find information covering which API is supported for which product.

2 Answers

James Arvidson answered on Jan 12, 2023 at 2:06pm

Also to add to Phong Vu's comment.

Simply, no the API and end point for call recordings for MVP and COntact Center are different unless you took the effort during implementation to create custom storage an congiured them both to store recordings there. I doubt that was done s it severely limits historical reporting, analytics, and other possible functionality dow the road.

Easy answer, no, MVP and Contact Center do not store their call recordings in the same place by default.

Phong Vu answered on Dec 6, 2021 at 9:00am

Saying Contact Center, do you mean the RingCentral Engage Voice? If so, browse this page to see how to access the analytics, call history etc. It is completely difference from the MVP call log.

Does your company have an Engage Voice account? And you want to access call "log" on that account?

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