question

Jason Gedert avatar image
Jason Gedert asked mary-community-moderator answered

adding call routing at the contact level

I would like to change the routing of calls from specific contacts to specific extensions. For example. we have two offices with distinct local numbers. I would like for any call from Mike Smith to go to extension 98 regardless of the number he called. Is this possible?

call routing
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1 Answer

mary-community-moderator avatar image
mary-community-moderator answered

Yes, this is possible. You need to create a custom answering rule based on the Caller ID in the Auto-receptionist. You can follow the steps on the KB article below.

https://support.ringcentral.com/article/Adding-Custom-Rules-More-Option.html

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