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How many external numbers can I forward calls from an Extension?

Tags: call forwarding

Dec 23, 2021 at 11:47am • 3 replies • 0 likes

Scott Portis

From an extension, in the Call Forwarding and Voicemail | Work Hours rules, I am attempting to forward a call to multiple external "Numbers" (not "Coworkers"). I have it set to "Ring all at once" and have 5 numbers listed. These numbers are cell phones.

The recipients report that only two of them are getting the calls forwarded to them. 3 are not getting calls at all. Is there a limit set to external numbers to receive forwarded calls from a single extension? If so, what is that limit. Is this documented anywhere?

3 Answers

Scott Portis answered on Dec 29, 2021 at 8:40am

Thank you both. Will test via removal of the two that worked. Will also play with the number of rings for each remote number.

vyshakhBabji answered on Dec 27, 2021 at 7:41pm

Please refer to the article here: https://support.ringcentral.com/article/Calls-Not-Forwarding-RingCentral-to-Third-party-Phone-Numbers.html

You should be able to forward calls to more than 3 numbers (do not know the exact limit) as well via Call Forwarding and answering rule settings.

If you still have issues , please reach out to RingCentral Tech Support team for these queries : https://support.ringcentral.com

Phong Vu answered on Dec 27, 2021 at 8:20am

I don't know how many (there is no documentation, and the service web just lets you click to add more number), but there must be some limit. However, I don't think that it is 5 numbers. If you remove the 2 numbers which got the forwarded call, did the other 2 or 3 numbers got ringing?

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