{
"errorCode": "FeatureNotAvailable",
"message": "The requested feature is not available",
"errors": [
{
"errorCode": "MSG-242",
"message": "The requested feature is not available"
}
]
}
I see in other similar questions on this forum that someone has to fix the sandbox number to enable texting. Number being used is +19293676350 Please fix.
We are having this same problem with another customer, their Sandbox phone number is 5188315033. Can you fix this for us?
Thank you for the update, however, I am not able to log into that website. I can log into the Admin portal and the Developer portal from the account, but am not able to log into that website. I do not see the new number anywhere in the Admin or Developer portals. Any other suggestions would be appreciated.
Which means that you are using a wrong login credentials. It must be the same username, password and extension number (if not 101) which you use to authenticate your app.
Thank you for your help! We were trying to log in with the company's main number instead of the phone number associated with the App in Dev Portal.
Your dev portal login credentials and your sandbox account user login credentials are different.
Hi Phong,
I see a lot of questions about this error on the community and all were answered by you saying that the number has been fixed, so I assumed it was a common problem with the sandbox numbers because they are assumably recycled for sandbox environment.
It is still not working. We are calling the https://platform.devtest.ringcentral.com/restapi/v1.0/account/~/extension/~/sms
We are using the same testing platform that we use for all our customers (when we help them set up the SMS API app). We are setting up 2 customers right now, one is working fine and this one is receiving the 242 error message.
We have checked the credentials several times so we know those are correct. (When they are incorrect we get a different error.)
Here is the request:
{
"from": {
"phoneNumber": "19293676350"
},
"text": "Hey Tonya , thank you for requesting a quote from Exact Transport LLC.",
"to": [
{
"phoneNumber": "212729xxxx" (sanitized)
}
]
}
Response that we get was in the original message.
I added a new number to the super admin user 101. Can you login the service web, get the number and try sending messages from that number.
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