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High Volume AGW-110 - Internal Server Error. Consult RC Support

Tags: high-volume sms

Jan 10, 2022 at 10:26am • 4 replies • 0 likes

101-smith

I have created a new App. Try to test it here

https://developers.ringcentral.com/api-reference/High-Volume-SMS/createA2PSMS
But there is no error response

"errorCode":
      "AGW-110"
     
"message":
      "Internal Server Error. Consult RC Support."
     
"errors":[
    ]

No feedback from development support during a week. Could you please help to understand where is a mistake?

Thanks in advance.

4 Answers

Phong Vu answered on Jan 10, 2022 at 11:16am

Is your app still in the sandbox? App client id?

101-smith answered on Jan 10, 2022 at 11:21am

Yes it's still there

Clien ID: ut4fLomWQSq_da_3RMn2kw

101-smith answered on Jan 10, 2022 at 12:47pm

Wow! Thank you. It seems the App has appeared in PROD

But now there is a new error ...

{

"errorCode":
      "CMN-201"
     
"message":
      "Service Temporary Unavailable"
     
"errors":[
     ...
    
]

}

What is can be?

Phong Vu on Jan 10, 2022 at 1:39pm • 0 likes

Did you choose the production environment? Did you login as the user who owns the A2P SMS number?

Can you write your own code or copy paste sample code from the dev guide to send test messages?

Phong Vu answered on Jan 10, 2022 at 12:28pm

This is why you got that error.

https://developers.ringcentral.com/guide/messaging/sms/high-volume

Read the "Limitation of High Volume SMS" section.

I manually graduated your app so now you can try on your production. Remember that you have to authenticate (login) your app with the right user credentials. The one that owns the A2P SMS number.

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