I am evaluating some basic setup in a free dev account and cannot get call forwarding working. Could you please assist, maybe there are some limitations which prevent me from doing this?
My free dev account is 936-256-3131. I have a sandbox app where Main Company Number is 929-474-6838 (and I can browse it using https://service.devtest.ringcentral.com).
In that company I have four users with extensions 101 (super admin), 102, 103 and 104. Every extension has a softphone assigned to it, and I can call all of them just fine.
However, when I set up 101 to forward calls to 104 the call forwarding does not seem to work. Whenever I call 101’s softphone number – it goes to 101 voicemail right away (at the moment the forwarding should happen). Like if it tried to forward, but could not. If I cancel the forwarding and call 101’s softphone it rings for 15-30 seconds, then goes it voicemail (which is expected). If I call 104’s softphone it behaves the same.
Please let me know if any other information is required.