Need to change from Phone number while calling Ring-Out API

Question

question

Jai B asked Jan 24, '22 Velmurugan B Deactivated edited Mar 1, '22

Need to change from Phone number while calling Ring-Out API

I am using ring central API to make a call. I want to change from phone number while calling using API. I am passing fromPhoneNumber in array, But it still showing default CallerID CNAM to recipient.

Code:

$rcsdk = new RingCentral\SDK\SDK($credentials['clientId'], $credentials['clientSecret'], $credentials['server']);

$platform = $rcsdk->platform();

$platform->login($credentials['username'], $credentials['extension'], $credentials['password']);

$resp = $platform->post("/account/~/extension/~/ring-out",

array(

'from' => array('phoneNumber' => '+1xxxxxxxxxx'),

'to' => array('phoneNumber' => $RECIPIENT),

'playPrompt' => false

));

Is there a way so I can alter this code and display a different number for a caller?

Thanks in advance

rest api

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Answer 1 · 2022-01-25T18:00:48Z

vyshakhbabji Deactivated answered Jan 25, '22 Velmurugan B Deactivated edited Mar 1, '22

You can either pass callerId that can be associated to your logged in extension via callerID param of ring out api or set callerID using the callerID api as specified below:

POST /restapi/v1.0/account/1133926004/extension/1133926004/ring-out
{
    "from": {"phoneNumber": "+12053320032"},
    "to": {"phoneNumber": "+16052160005"},
    "playPrompt": true,
    "callerId":{"phoneNumber":"XXXXX"}
}

Update callerID https://developers.ringcentral.com/api-reference/User-Settings/updateExtensionCallerId

2

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Jai B commented · Jan 28, 2022 at 08:58 PM

Thank you vyshakhbabji ,

Will you please tell me how I can make a ring-out call to fulfill my requirements?

I have a ring central account and in "Phone System" >> All Numbers

Company Main : +14XXXXXXX111

When I make a ring out call by API this number is shown to the recipient.

Now what I need to do.

I have two phone numbers
+14XXXXXXX222
+14XXXXXXX333
Where should I add them so I can call from them?

It means the above two numbers should show to the recipient, not the default "Company Main" number.

Thank you

0 ·

Velmurugan B ♦♦ Jai B commented · Mar 01, 2022 at 04:54 AM

Hey @Jai B ,

Did you try sending the number you want to be displayed as 'callerId' in the payload like shown below?

POST /restapi/v1.0/account/1133926004/extension/1133926004/ring-out
{
    "from": {"phoneNumber": "+14XXXXXXX111"},  // Main number
    "to": {"phoneNumber": "Number_you_want_to_Call"},
    "playPrompt": true,
    "callerId":{"phoneNumber":"+14XXXXXXX222"}  // Number to be displayed
}

0 ·

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