question

Phil Dimotsis avatar image
Phil Dimotsis asked Phil Dimotsis commented

Call in Salesforce app - showing as active after call is over

I ended a call three hours ago and the widget in Salesforce still show it as active and I cannot "hang up" the call even through it is no longer connected.

What's the deal there. Can that cause connection issues? All my most recent calls are spotty and I know my wifi is fine.

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mary-community-moderator avatar image mary-community-moderator ♦♦ commented ·

@Phil Dimotsis , is your issue resolved?

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mary-community-moderator answered Phil Dimotsis commented

Have you tried to uninstall/reinstall your app?

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Phil Dimotsis avatar image Phil Dimotsis commented ·

I think? It happens periodically, and only our IT guy updates the widgets in Salesforce, so I guess it will work itself out. THanks!

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mary-community-moderator avatar image mary-community-moderator ♦♦ Phil Dimotsis commented ·

Alright! You're welcome.

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