question

Alex Grodzicki avatar image
Alex Grodzicki asked mary-community-moderator answered

Call Forwarding Prompt

I have a user that sometimes use call forwarding to her mobile. She has asked if it is possible to remove the prompt when answering her mobile, she needs to press i think 1# to answer the call on her mobile. Can this be removed so when she answers her mobile it goes straight to the forwarded call?

call handling
1 |3000

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

1 Answer

mary-community-moderator avatar image
mary-community-moderator answered

Hi Alex, here's the KB article on how to disable the prompt;
https://support.ringcentral.com/article/Disable-Prompt-to-Press-1-Before-Call-Connected.html


Don't forget to mark my answer as accepted if this resolved your concern. Thank you!

1 |3000

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Work together.
From anywhere.

Team messaging, video meetings
and phone - all in one app.


Get the new RingCentral app