question

What environment and programming language do you use? Here is how I download an attachment using Node JS

// in production env
var contentUri = 'https://dl.mvp.ringcentral.com/file/xxxxxxxxxx'
var arr = contentUri.split("//")
var index = arr[1].indexOf('/')
var domain = arr[1].substring(0, index)
var path = arr[1].substring(index, arr[1].length)
downloadFile(domain, path)

var https = require('https');
async function downloadFile(domain, path){
  var fileName = 'test_download.json'
  var tokenObj = await platform.auth().data()
  var accessToken = tokenObj.access_token
  download(domain, path, accessToken, fileName, function(){
    console.log("Save atttachment to the local machine.")
  })
}

const download = function(domain, path, accessToken, dest, cb) {
    var file = fs.createWriteStream(dest);
    var options = {
          host: domain,
          path: path,
          method: "GET",
          headers: {
            Authorization: `Bearer ${accessToken}`
          }
      }
    const req = https.request(options, res =>
    res.on('data', function(chunk) {
        var textChunk = chunk.toString('utf8');
        console.log( textChunk.toString('utf-8'))
    });
  })
  req.on('error', error => {
    console.error(error)
  })
  req.end()
}

I am using node.js and do the following:

Create RingCentral platform variable (from Server, Client Id, Client Secret)

Perform platform.login (with Username, Password, Extension)

Subscribe to glip notifications

Receive webhook about new Team file

From attachments array, I retrieve attachments[i].contentUri. For example: https://dl.mvp.ringcentral.com/file/16024460001xxxx

I then invoke platform.get(contentUri) for each contentUri

This is where I receive the 503. I do something very similar to retrieve voicemails and call recordings. Are Teams files somehow different?

Thanks.

Sorry for all the clutter, but I am still not there. I verified that I have the correct URI which is then used to create domain and path. I am also getting an access token. However, when I call https.request there is a several second delay before I receive the following error. Also, I never seen the callback (cb) invoked.

Error: socket hang up

at createHangUpError (_http_client.js:332:15)

at TLSSocket.socketOnEnd (_http_client.js:435:23)

at TLSSocket.emit (events.js:203:15)

at endReadableNT (_stream_readable.js:1145:12)

at process._tickCallback (internal/process/next_tick.js:63:19)

Emitted 'error' event at:

at TLSSocket.socketOnEnd (_http_client.js:435:9)

at TLSSocket.emit (events.js:203:15)

at endReadableNT (_stream_readable.js:1145:12)

at process._tickCallback (internal/process/next_tick.js:63:19)

I am not sure if this is progress or not, but I changed the options object to:

var options = {

host: domain,

path: path,

method: "GET",

key: fs.readFileSync(KEY_FILE).toString(),

cert: fs.readFileSync(CHAIN_FILE).toString(),

headers: {

Authorization: `Bearer ${accessToken}`

}

}

Where KEY_FILE and CHAIN_FILE are my certificates. host is "dl.mvp.ringcentral.com" and path is

"/file/1604343431178".

The function will now execute, but instead of receiving the file contents, I get:

{"errors":[{"errorCode":"CMN-102","message":"Resource for parameter [fileId] is not found.","parameterName":"fileId"}]}

This is exactly what I get when I tried to download the file with Chrome.