The active-calls API has a type field and the only options are Voice and Fax. I am missing calls that are voIP. Is there a way to retrieve these calls with this API?
Voice is all types of voice call and include VoIP calls. Here is a sample of an active call object of VoIP call
{ uri:
'https://platform.ringcentral.com/restapi/v1.0/account/80964xxx/extension/59586xxx/call-log/IqYwk92ibFUjzUQ?view=Detailed',
id: 'IqYwk92ibFUjzUQ',
sessionId: '41888286xxx',
startTime: '2020-06-03T17:38:00.000Z',
type: 'Voice',
direction: 'Inbound',
action: 'Phone Call',
result: 'In Progress',
to:
{ name: 'Agent 120',
phoneNumber: '+1209248xxxx',
location: 'Modesto, CA' },
from:
{ name: 'Me myself',
phoneNumber: '+1650513xxx,
location: 'San Mateo, CA' },
extension:
{ uri:
'https://platform.ringcentral.com/restapi/v1.0/account/80964xxxx/extension/59586xxxx',
id: 59586xxxx },
telephonySessionId: 's-87d5abccda974e6c9e5923...',
legs:
[ { startTime: '2020-06-03T17:38:00.000Z',
type: 'Voice',
direction: 'Inbound',
action: 'Phone Call',
result: 'In Progress',
to: [Object],
from: [Object],
extension: [Object],
telephonySessionId: 's-87d5abccda974e6c9e5923...',
legType: 'Accept',
master: true },
{ startTime: '2020-06-03T17:38:04.000Z',
type: 'Voice',
direction: 'Outbound',
action: 'VoIP Call',
result: 'In Progress',
to: [Object],
from: [Object],
extension: [Object],
reason: 'Accepted',
reasonDescription: 'The call connected to and was accepted by this number.',
telephonySessionId: 's-87d5abccda974e6c9e5923...',
legType: 'PstnToSip',
master: false } ] }
Where were the calls originally placed?
The call was from a PSTN number (mobile number) to a RingCentral number. You can see the legType is 'PstnToSip'
4 People are following this question.
