Hi, We are facing an issue about Voicemails. There are total 10 numbers in our Ringcentral account. We are using Event filter "/restapi/v1.0/account/~/extension/~/voicemail" for notifications when new voicemail message is received.
The problem is webhook sent only when some numbers. i.e 2 out of 10 numbers.
am i missing any setting in Ringcentral admin section like
1)enable voice to text
2)enable voice recording
or do i have to add any other event filter?
Confirm that this is an issue (it happened before and was fixed and now it happens again). I will report the issue to the dev team. Meanwhile, you can workaround this by subscribe for the telephony/sessions event and detect voicemail via the event payload
...parties[{...status: { code:"Voicemail" ...}}]
@Phong Vu Thansk for reply.
I had raised ticket. and got to know following information
i was subscribing to voicemail events of just the extension i was logged in to. I have to subscribe to all the extension's voice mail events by using the extension IDs of all their extensions.
so i am using
"/restapi/v1.0/account/712273005/extension/714339005/voicemail"
but still i am not able to see any voicemails webhook for 714339005 extension.
I have tried "/restapi/v1.0/account/712273005/extension/714339005/message-store?type=Voicemail&direction=Inbound"
still no webhook is sent for extension 714339005 voicemails
Another workaround solution that works for me is that you also add the message-store filter. Some how the voicemail event gets fired after the message-store event.
Try to add these events to your subscription.
[ '/restapi/v1.0/account/~/extension/~/voicemail', '/restapi/v1.0/account/~/extension/~/message-store' ]
@Phong Vu Hi i have added following events to my subscription
I have subscribed to all the extension's voice mail events by using the extension IDs of all their extensions.
Still voicemail webhook doesn't sent sometime.
6 People are following this question.
