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Is there a way to turn off the ringer in RingCentral for Hubspot?

Tags: integrations

Mar 1, 2022 at 11:25am • 4 replies • 0 likes

Jay Manske

I just downloaded the new RingCentral for HubSpot extension for Chrome. Now I am getting 2 ringers, one from the RingCentral MVP desktop app, and another from the chrome extension. We used to be able to mute the HubSpot tab to get rid of the 2nd ringer, but that is no longer working. Chrome has a feature, "Control your music, videos, and more" where you can pause the audio ringer for the extension in the browser, but it returns with the next call. Is there a way to permanently disable the ringer in this extension?

4 Answers

Embbnux Ji answered on Jun 16, 2022 at 6:34pm

Hi @Scott Snyder @Jay Manske Sorry for mistake. Calling Setting is only supported at official chrome extension now. It is supported only at community extension. For now with official chrome extension, you can off ringtone of RingCentral app.
Calling setting feature is on backlog, but not ETA now.

Scott Snyder answered on Jun 14, 2022 at 11:09am

Can you PLEASE update the extension to allow us to disable the ringer. As Jay said, we don't need TWO ringers simultaneously ringing upon call receipt. Please do this asap - it is obnoxious.

Embbnux Ji answered on Mar 2, 2022 at 6:36pm

Hi @Jay Manske You can set calling mode into "Call with RingCentral app" in Calling Settings.
And I want to check which extension are you using, this official chrome extension https://chrome.google.com/webstore/detail/ringcentral-for-hubspot/dogdgmomajhncdopjdijiabedklfampi?hl=en-US rr community app from https://github.com/ringcentral/hubspot-embeddable-ringcentral-phone/releases ?

Jay Manske answered on Mar 3, 2022 at 7:31am

I am using the official Chrome extension. Unfortunately, I do not see calling mode or Calling Settings at all within the Chrome extension.

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