I just sent a fax and was going to print the cover page. However, when I attempted to do so, RingCentral is downloading it as a TIFF instead of a PDF. It has ALWAYS downloaded as a PDF since 2016 when we started using RingCentral!! I tried to access faxes I sent last week and they are all trying to open in TIFF format. WHAT HAPPENED?!?
Hi Karen, please coordinate the issue with the Tech Support Team to check the issue. Create a case here.
Same issue here. The TIFF format is such that it cannot be read/viewed by the built-in Preview app in Mac OS 12.2.1. We'll open a case as well. Thanks for reporting this, Karen!
*edit* BTW, you can use the RingCentral App to view your sent faxes. It has a built-in TIFF viewer. There is also an option within that viewer to print the TIFF. Try printing the TIFF to a PDF within the RingCentral viewer. It's annoying that we have to jump through these hoops, but hopefully this helps!
Any resolution to this? I can't view faxes on my mac or iphone w/ tiff format.
Hi .. I had to access the faxes through the RingCentral App as Joshua suggested (thanks!) and have been using that ever since. I just checked my desktop RingCentral thru Windows and it appears to be back to normal.
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