question

CHARLES DRAPEAU avatar image
CHARLES DRAPEAU asked Phong Vu answered

Problem with Digital Line (already read info on forum)

Each time i'm trying to do a call from browser (Node server) I receive this message: You cannot use this device to make PSTN calls includinc Emergency Calls since no Digital Line is associated.


I have look into the forum and already follow the instruction from this page "https://support.ringcentral.com/article/ringcentral-phone-softphone-outbound-calling-adding-digital-line.html?language=en_US"


So i am not sure why i can't make the call. Would be glad if anybody can help me with this.


My app name:

  • TestApp-3legAuth

And my email is: drapeaucharles@gmail.com

phonerest apidigital lines
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1 Answer

Phong Vu avatar image
Phong Vu answered

Can you give more details how, which API did you use to make the call? What is this "from browser (Node server)"?

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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys