Credit Cards Not Working

@Jason Wright I'm looking into this.
Please shoot us an email to keep the conversation going as we work to escalate.
Community.Support@RingCentral.com

Thanks!

Apologies for bumping an old thread but I am having the exact same issue. Customer for many years now, payment card has expired, trying to add a new payment method and keep getting a generic error message each time.

I have tried various payment cards with different banks and have the same issue. I contacted Ring Central support a couple of times and each time they would claim that the issue is our cards being blocked by the respective banks. I have contacted both banks and they say that there is no record of any attempted transaction being made. In any case, both banks would send prompts to my phone should we wish to make a transaction to a new recipient.

The only thing I have been able to successfully do is move our payment method from credit card to direct debit. This is fine for future bills, but RingCentral states that the outstanding balance can’t be cleared via direct debit.

So I am now stuck with an outstanding balance, of which Ring Central’s system is refusing to accept a payment for, and the risk of our phone lines being disabled, all while receiving next to no support from Ring Central. It’s as if they’re telling you to move to an alternative supplier.

I am getting the same issue. I did a conference call between my bank and RingCentral. Bank is showing that card issuer (Debit Mastercard) will not let charges by RingCentral go through and that there is nothing they can do. RingCentral says they can’t do anything and the only way to pay is via credit card. And my service is scheduled to stop in 3 days if I don’t get it paid. 

My only guess is that too many people have complained about charges from RingCentral that the card issuers just have them marked as fraud across the board. I am at a complete loss and will likely have to change complete phone systems. 

In the end I had to set up a direct debit to Ring Central as it was the only payment method that they would accept. For a while it still showed that we had a couple of outstanding payments (ones that had been missed due to the expired card) but they eventually collected these via the direct debit.

Ridiculous situation and RingCentral were no help at all.