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Home » Users
phones that call extensions only
Tags: phone, phone numbers, extension
Mar 22, 2022 at 4:18am   •   3 replies  •  0 likes
David Ortiz

Is there a way to setup phones to call/receive on extensions only? (not call out or receive outside calls)

We have some phones in a general area that staff can use to call for assistance from support staff in the building, but Managers don't want them to call outside of the building (other than 911).

2 Answers
answered on Mar 24, 2022 at 4:38pm  

You can.

You set the phone as a Limited Extension - and in there you can state no external calling.

1648165215724.png

On the phone itself - depending on the model, you can also program the DSSKeys to show which extensions you allow them to dial.

For us, I have a yealink set with our Billing, Nursing, and Pharmacy extensions - and the client just needs to pick up the handset and press one of the buttons.

If you have a yealink or polycom - let me know if you need any screen shots to help set up.


Have fun.



 0
answered on Mar 23, 2022 at 9:22am  

There is no setting for this. However, you may create a User extension with no Digital Line but a direct number only. It can only call internal numbers through the app.


 0



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