We've just started getting some issues with calls.
- No ring or alert to a call coming in. You have to be in the app to see the pop up otherwise you won't know there's a call coming in.
- The red 'Rec' icon has disappeared off the dialer (where you start and stop recording).
- Each user's status is not updating. Everyone just shows as 'Available' even if they are on a call with someone else.
Anyone else experiencing these or similar issues?
We've received an update that the outage is back. To get more updates on this, you may go to https://status.ringcentral.com/.
Thank you for the update!
We are also having issues this morning. I've sent in a ticket and tried the chat bot, but I have not had a response. Do we know how long this is going to last the Service Status does not tell you how long or when your outage will be addressed.
@Daniel Bowett This is a known issue. Please create a case so that the Support Team can circle back with you when it is resolved.
https://support.ringcentral.com/contact-support.html
I've raised a ticket but they didn't seem aware of the 'known issue'. They just told me to reinstall the app which is not very practical across all our users. Call quality is aweful this morning, the sound keeps chopping in and out.
Many members of our team are not able to call or receive calls within RC.
Thanks,
Hi Daniel, we received a notification that the issue is resolved. Are you still experiencing issues?
Things improved in the middle of the day but have got worse again in the last hour.
We too have just started to experience these issues today.
Everything is down for us currently. I can't even get through to support.
Hi @Daniel Bowett, please submit a ticket to Technical Support so they can check the issue. An ongoing issue may impact your service.
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