I cannot see the User Templates in my Dev Sandbox

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Melanie Kovacs asked Mar 22, '22 Suyash Joshi commented Apr 5, '22

I cannot see the User Templates in my Dev Sandbox

I cannot see User Templates in my developer sandbox, is there something that I am missing or do I need to get a case created to request it?

I don't have any options to create User Templates. I see that in my production environment that I can create and apply User Templates under the 'Users' menu. I am not following any tutorial or guide, I am going by what I see in my production environment and comparing it with my developer sandbox which does not appear to have that feature.

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Suyash Joshi ♦ commented · Mar 23, 2022 at 03:26 PM

Not clear on what you mean by 'user templates', where did you read that, are you following any tutorial / guide? Please provide bit more information.

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Melanie Kovacs Suyash Joshi ♦ commented · Mar 24, 2022 at 04:03 PM

Hi Suyash, I have updated my description for the post, hope that helps.

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Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

On MacOS: press "fn + command + f2" keys
On Windows: press "Ctrl + F2" keys

Answer 1 · 2022-03-24T22:59:17Z

Suyash Joshi answered Mar 24, '22 Suyash Joshi commented Apr 5, '22

Hi, @Melanie Kovacs try to follow this tutorial to create a 'user template' after you log in to the sandbox service web portal. The steps are:

First, log into the RingCentral Developer Portal
Click on your Application --> Credentials
Click on the link to open 'Account Admin Portal (sandbox)'
Follow this tutorial:
https://support.ringcentral.com/article/10588-user-templates-create-template.html

Hope that helps.

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Melanie Kovacs commented · Mar 24, 2022 at 11:26 PM

Hi Suyash,

I am logged in as a Super Admin to my admin portal and I don't have the 'Templates' listed under the 'Users' menu.

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Suyash Joshi ♦ Melanie Kovacs commented · Mar 24, 2022 at 11:40 PM

that is indeed strange, can you please open a service ticket so our team can look into your account : https://support.ringcentral.com/new-case.html Thanks!

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Suyash Joshi ♦ Suyash Joshi ♦ commented · Apr 05, 2022 at 04:37 PM

I was able to confirm that such a feature is currently not available for 'sandbox' accounts but it will hopefully be in near future.

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