Every time a call gets parked via a desk phone, it causes a notification alert (sound) in the RingCentral PC app to go off. It appears to be tied to the "Direct messages" notification sound. When I change the direct messages notification sound, it also changes the parked call notification to match that sound, which is really annoying as I think I'm receiving a direct message every time someone parks a call. I would like to be able to adjust the Call Park notification sound via its own setting without effecting the Direct messages sound. Ideally, I would like to be able to turn the park notification off all together, but keep the direct message notifications on.
If you figure this out, please share! It is annoying that every time a call is parked, we get a notification.
Hi @Kyle Burgess
This seems like a question more relevant to the customer community and less to the developer community.
I am thus moving it to the correct space for better reach and hopefully, someone will be able to guide you in the right direction there
We are having the same issue. It looks like the park notifications are coming up on everyone's computer, and this is very disruptive. The Managers have asked us to turn them off. When we tried to turn them off, they were directly tied to ALL Ring Central notifications, and this would have other repercussions. We are also unable to turn them off through our Admin portal, and would have to disable RC notifications by individual computer. I hope they come out with a fix for this soon.
Here is the link to vote on this as a feature request: https://ideas.ringcentral.com/ideas/CUSTCOM-I-5254
Thank you, @Kyle Burgess!
We'll forward this to the Product Team. In the meantime, can one of you submit a Feature Request in the Ideas Portal and post the link here so all of you can vote?
A new Community is coming to RingCentral!
Posts are currently read-only as we transition into our new platform.We thank you for your patience
during this downtime.
Try Workflow Builder
Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!Try RingCentral Workflow Builder
