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Setting the outbound fax caller ID to a number that is not included?

Tags: caller id, fax

Mar 31, 2022 at 9:25am • 2 replies • 0 likes

Ian Stanton

I have the instructions from the knowledge base:

https://support.ringcentral.com/article/Set-Caller-ID-Outgoing-Fax-RingCentral-Online-Account.html

But the fax line for the site I am trying to configure is not an available option. How do I make it appear in the list?

Mary-Community_Moderator on Mar 31, 2022 at 9:40am • 0 likes

Are you the admin on the account?

Ian Stanton on Mar 31, 2022 at 10:01am • 0 likes

Yes.

1 Answer

Mary-Community_Moderator answered on Mar 31, 2022 at 10:45am

Have you checked if the number is a Fax Number?

Go to Phone System > Phone Numbers > All Numbers.

Take note that numbers assigned to other extensions can't be used as your Outbound Fax Caller ID.

Ian Stanton on Mar 31, 2022 at 1:45pm • 0 likes

It is assigned to the fax line's extension. Can I not make other user's outbound caller ID show as the main inbound number?

Mary-Community_Moderator on Mar 31, 2022 at 2:11pm • 0 likes

Yes, it is not allowed to be used when assigned to other extension.

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