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steven-peros9959 avatar image
steven-peros9959 asked paul-dandy answered

Problems with RingCentral integration with SugarCRM in Canada

SugarCRM is unable to integrate RingCentral, as we are located in Canada. This does not make sense when everything is cloud-based and virtual. HELP

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paul-dandy answered
Hi Steven, Tenfold provides integration of SugarCRM and RingCentral with some pretty awesome features to boot. Take for example the inbound screen pop. Tenfold is a browser extension so this will popup in any browser tab you are on, not just the tab or window for SugarCRM.  It also comes with automatic call logging and call recording, which means no calls are missed. If you're using email and chat as part of your interaction, the 3rd party tool logs those for you too, 100% visibility. There are of course other features that you can take a look into by checking out their site or scheduling a free demo.


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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys