question

Joe Veronese avatar image
Joe Veronese asked mary-community-moderator commented

Service not running for QOS test

Hello,


I am trying to run the QOS test (https://www.ringcentral.com/support/qos.html) and it just loads a page with a small bar across the screen, but does nothing even after waiting several minutes. It just keeps redownloading the installer, which I have already ran. I have checked and the necessary services are running, but when I go to the page to check it says it can't talk to the service. Tried running on Mac, Linux, and Windows, but all have the same issue. I have checked to make sure the two services are actually running in Task Manager/Activity Monitor and they are there, but it still won't talk. Is there something I am missing?

phone
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mary-community-moderator avatar image mary-community-moderator ♦♦ commented ·

Hi Joe, I'm currently checking with Internal Team if there's a problem with it.

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Paul Sherer avatar image Paul Sherer commented ·

Im having a similar issue with this page. ive installed BCS and it works on other pages but cant get the QoS or VOIP test pages to work. Just see a empty box in the middle of the page

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mary-community-moderator avatar image mary-community-moderator ♦♦ Paul Sherer commented ·

Hi Paul, please share this issue to our Support Team by submitting a ticket at https://support.ringcentral.com/new-case.html.

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