Welcome to the RingCentral Community

Make sure to review our Terms of Use and Community Guidelines.

Please note the community is currently under maintenance and is read-only.

Home » Users

using RC for Salesforce and cannot create Call log, it spins and times out. Why?

Tags: salesforce, softphone, ringcentral app

Apr 21, 2022 at 2:27pm • 3 replies • 0 likes

Tracy Flieder

Hello, using RC for Salesforce and when I dial in (Inbound call) to my softphone layout - it rings and I can pickup... but never able to have the Call log created (with green check mark) it just spins, then gives the error "sorry, we failed to log your call". This is STG but works fine in Production. I'm using the same p# login for both environments.. Any idea what could cause this? Thank you!

Michelle Moss on May 24, 2022 at 8:31am • 0 likes

Did you ever get an answer to this question? We are having the same issue.

2 Answers

Ben Delaurier answered on May 31, 2022 at 8:21am

This can be caused if the log created violates validation. Hit f12 and watch the console. If there is a SF validation error, it will return there.

Tracy Flieder answered on May 24, 2022 at 10:10am

RC Support mentioned that it's sort of a bug, but mainly related to having only 1 valid connection via Production. (so related to STG env not integrated with RC env - already setup for Prod) thx

Michelle Moss on May 24, 2022 at 10:13am • 0 likes

Sounds like our issue isn't related to that. Not working in sandbox or production. Thanks for the info.

A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

PRODUCTS
RingEX
Message
Video
Phone

OPEN ECOSYSTEM
Developer Platform
APIs
Integrated Apps
App Gallery
Developer support
Games and rewards

RESOURCES
Resource center
Blog
Product Releases
Accessibility

QUICK LINKS
App Download
RingCentral App login
Admin Portal Login
Contact Sales