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jonathan-rubis-ext-12716427 avatar image
jonathan-rubis-ext-12716427 asked Frank Allen commented

RingCentral for Salesforce - Call Queue

Hi! I'm setting up our system right now on Salesforce and I was wondering if it was possible to automatically create a lead upon ringing on RingCentral and use the Call Queue name as the Lead Source.

Client Calls Call Queue > Line Rings > Salesforce Creates Lead with Call Queue Name as Lead Source

Thank you!

developer sandboxsalesforce
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Frank Allen avatar image Frank Allen commented ·

I believe that You can name the queue anything that You want.

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jonathan-rubis-ext-12716427 avatar image jonathan-rubis-ext-12716427 Frank Allen commented ·

Hey Frank! Yes, but I was wondering if I could have it set to automatically update the Lead Source field in Salesforce upon creation.

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