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Yealink Phone Have gone offline and will not provision

Tags: phone

May 8, 2022 at 10:33am • 1 replies • 0 likes

James Anderson

I have a Yealink W79P system with one base and two handsets. On Friday both phones went offline. I have power cycled the phones, restarted the base multiple times, checked that my account is in goods standing.... I don't know what to do? I get a message that says the phones cannot provision. I can't reach RingCentral support.

I checked this article about provisions but it must be outdated as I don't have many of those options on my dashboard.

https://support.ringcentral.ca/s/article/4966?language=en_CA

Thanks for any advice!

Mary-Community_Moderator on May 9, 2022 at 10:37am • 0 likes

Hi James, I see that you have an in-progress ticket with Tech Support. Let us know how it goes or if you need help with follow-up.

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