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How to Stop RC Notifications when Windows Focus Assist is turned on, MacOS alerts turned off

Tags: notifications, ringcentral app

May 10, 2022 at 4:06pm • 3 replies • 1 likes

mitch-turner

Windows Focus Assist is supposed to be a system-wide control over notifications. MacOS also allows for notifications to be turned off. I have Win10 Focus Assist set to Priority Only, which only is supposed to allow the apps in the priority list to give notifications (I've removed all).

Why does RC ignore these settings? Is there a way to mute RC so incoming calls are not ringing during online meetings and popping up on my screen when I'm sharing it? RC should be following the rules for all apps, not ignoring them. I should not have to quit or silence each individual app--most play nice, but it seems RC does not.

Mary-Community_Moderator on May 11, 2022 at 10:49am • 1 likes

Hi Mitch, I'm asking our Product Team regarding this. I'll get back to you once I have an answer.

2 Answers

Dave Schmitt answered on Oct 11, 2023 at 2:20pm

I have the same problem on the Mac, I haven't found a way to have RingCentral pay attention to the Mac's DND setting. So I have to set DND twice. And it's not all VOIP apps - Mac's FaceTime pays attention to Mac's DND.

Mary-Community_Moderator answered on May 12, 2022 at 10:32am

Hi @mitch-turner Windows Focus Assist should not exempt the RC App. Can you please check the specific settings since there are exceptions in place for VoIP applications? If you are using the Priority Only mode, the notifications may still come through if you have that option checked even though the RC App is not on the list. See the screenshots below.

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