question

thuy-nguyen10182 avatar image
thuy-nguyen10182 asked Robin Hu commented

Stuck at "Setup Password for Sandbox Account"

Hi all,


I was going through the Setup wizard in developers.ringcentral.com in order to call REST APIs. However I was stuck at step "Setup Password for Sandbox Account" because I signed in using Single Sign On and the password I entered in the "Current Login Password" input was not correct. What is the password should I use in this case? Should there be a way for users through SSO can activate the sandbox account?

developer sandbox
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Tyler Liu avatar image
Tyler Liu answered
It is an known issue. I am afraid that you have to create a new account using email instead of single sign on.
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robin-hu avatar image
robin-hu answered Robin Hu commented
Hi Thuy,
This issue will be fixed by May 18 and you can have a try by then. Stay tuned!
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Thanks, look forward to the fix!
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Hi Thuy,
It is fixed. Pls have a try.
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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys