Is there a way to detect if a call queue member did not answer a call when it rang their extension, even when another member answers the call?
The goal is to detect when a call comes inbound to one of our call queues, we would like to kick anyone out of the queue who has their phone ring from the queue, but does not answer the call. I've been trying to do this with event notification subscriptions, but with testing it doesn't seem to detect that the initial call queue member that received the call notification but did not answer. It simply proceeds to the next member and if they answer, the call status goes to an answered status for them.