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Kt109 avatar image
Kt109 asked Byrne Reese edited

How do you detect a failure to send a fax?

I am wondering if a fax is failed to deliver from the api call or remain undelivered for some reasons, what is the correct way of detecting a failed fax.

Where will I find the details of those fax sent

rest api
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Anirban avatar image
Anirban answered Kt109 commented

You will find in call logs. It will be message status as"Queued" which means the message hasn't been sent yet. If you see the status as "SendingFailed " then it means the sending is failed

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Kt109 avatar image Kt109 commented ·

Sorry.. new to ringcentral.. where can I find these codes to determine?

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Anirban avatar image Anirban Kt109 commented ·

Check the messageStatus in the response ... check the reference here: https://developers.ringcentral.com/api-reference/Fax/createFaxMessage

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Kt109 avatar image Kt109 Anirban commented ·

ok.. I can now notice those..

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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys